Privacy Policy

1. Overview & Commitment

Synergy Engineering ("we," "our," or "us") operates as an authorized distributor of industrial electrical diagnostic instruments and NABL-accredited calibration services. We are dedicated to maintaining the confidentiality, integrity, and security of corporate and personal information entrusted to us by procurement officers, utility engineers, and site visitors.

2. Information We Collect

When you interact with our portal, request quotes, or submit equipment for calibration, we collect necessary business communication data:

• Contact Information: Name, business email, corporate phone number, organization name, and billing/shipping addresses.
• Technical Inquiries: Product specifications, equipment model numbers, serial numbers, and calibration scope requested.
• Digital Identifiers: Standard IP addresses, browser types, and usage metrics collected via privacy-first cookies to enhance portal responsiveness.

3. Purpose of Processing

Collected information is strictly used for legitimate B2B industrial operations:

• Generating commercial quotes, GeM compliance documents, and formal bids.
• Processing NABL ISO/IEC 17025 traceable calibration certificates and delivery tracking.
• Direct channel technical support, warranty registrations with OEM partners (Megger, MTE, Brother, Raychem RPG), and service dispatch.

4. Data Disclosure & Third Parties

We do not sell, rent, or trade your company data. Disclosures are limited to:

• Authorized OEMs for issuing Manufacturer Authorization Forms (MAF) or processing direct warranties.
• Accreditation bodies (such as NABL/QCI) strictly as required during quality audit verifications.
• Statutory or government authorities when required by Indian law or tender regulations.

5. Contact Our Data Compliance Team

If you have inquiries regarding our data handling practices or wish to update your corporate records, please contact our administrative desk: